What is included in WordPress maintenance?
Automated daily and weekly backups with offsite retention, a monthly batched plugin update window, pre-update backup verification, post-update QA on the homepage, contact form and one critical page, security plugin activation checks, monthly malware scan review, and a monthly email report. Tier 2 adds bi-weekly windows, a 60-minute small-fix budget, uptime monitoring, priority restore and a quarterly review call.
How much does WordPress maintenance cost?
Tier 1 Essential is 75 EUR per site per month, or 750 EUR per year (a 10-for-12 discount). Tier 2 Pro is 250 EUR per site per month, or 2,500 EUR per year. Both fees are flat, fixed and per site. WooCommerce sites are not covered by these standard tiers and require a custom quote.
Why is this a flat monthly fee instead of an hourly budget?
The included scope is the entire product, not a budget the client spends down. Hours are an internal estimate used to verify the flat fee, never a cap the client tracks. The result is a predictable bill every month, no end-of-month surprise invoices and no incentive for either side to argue over time spent.
What happens if something breaks during the maintenance window?
Anything broken by our maintenance window itself, we fix at no extra cost. That is the maintenance-window guarantee. If a hack or infection is traceable to an update we should have applied and did not, the emergency restore and remediation is included as well. The guarantee does not cover breakage caused by client edits, third-party plugins introduced by the client, or theme customizations made outside our window.
Do you cover WooCommerce stores?
Not on the standard tiers. WooCommerce sites carry order-loss risk on backup restore, need an order-safe plugin update sequence and require deeper QA on every window (checkout, payment gateway, tax tables). They are quoted separately after a discovery call, typically at two to three times the equivalent tier price depending on plugin stack, theme and order volume.
What is excluded from the maintenance plan?
New features, redesigns, theme customization, content updates (text, images, new pages, blog posts), performance optimization, Core Web Vitals work, migrations, hosting changes, DNS work, calls beyond email support, and any bug not caused by our maintenance window. These are quoted at 350 EUR per hour, one-hour minimum, with written approval required before any work begins.
How do I cancel a WordPress maintenance plan?
Monthly plans cancel with 30 days written notice. Annual upfront plans run for a 12-month commitment and refund a prorated balance only if the site is shut down or sold. There is no refund for changing your mind mid-term, but there is also no early-termination penalty beyond the unused portion of an annual plan being non-refundable.
How quickly will you respond if my site goes down?
Tier 1 responds to email within 48 business hours and runs emergency restores the next business day. Tier 2 responds within 24 business hours and runs priority emergency restores within 4 business hours, with an external uptime monitor that alerts on downtime in near real time.
